At Māja Studio, I endeavour to make sure all of my customers have a happy shopping experience and are fulfilled with their purchases.
Māja Studio is classified as a small business, and under the Australian Consumer Law (ACL), small businesses are not legally obligated to honour a refund on purchases due to a CHANGE OF MIND.
If an item has arrived DAMAGED or FAULTY - Māja Studio will honour an exchange for a replacement or refund.
This must be issued and returned to us within 10 days of receiving your product otherwise the faulty item cannot be processed.
Exchanges will be processed here within 7 days of receiving your order. I am happy to process exchanges, but the customer will need to compensate for the postage fees.
For any faulty or damaged items - please email email@example.com with your name, order number, a description of the faults/damage as well as clear images of the defects. I will get back to you with the next steps.
Please note: All orders are wrapped with love and care by Tia to ensure they arrive in perfect condition. If an item arrives damaged, please examine the postage bag and/or box for defects as the damaged item may be the effect of rough handling in transit. If this is the case, please email the above requirements along with images of the damaged postage materials, and I will contact the relevant courier company to investigate this further.
Māja Studio uses ShipIt services for all standard and express post deliveries within Australia. Once your order has been processed you will be emailed a tracking number via my websites ecommerce platform. Orders will require signature on delivery and if no one is available to sign for the delivery, parcel collection details will be provided to you by the selection of courier companies I use. Standard delivery times will vary per state.
Gift Vouchers are valid for 36 months from the DATE OF PURCHASE.
When purchasing a gift voucher you will receive an email confirmation with the gift voucher code.
If you wish to receive a physical gift voucher - please email firstname.lastname@example.org with your order number, gift voucher code, YOUR name, the RECIPIENTS name as well as your postal address and I will get back to you with the postage fees.
The terms and conditions set out below are to be applied to the use of this website. By using this website, you agree to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions, you may not use this website.
In these terms and conditions, the expressions "we", "us" and "our" are a reference to 'Māja Studio.'
Changes to Terms and Conditions:
We reserve the right to alter and change these terms and conditions occasionally. Changes to the terms and conditions will be effective immediately upon publication on this website. Your continued use of the website following such publication will represent an agreement by you to be bound by the terms and conditions as amended. It is your responsibility to be aware of these terms and conditions as they may be altered.
This website and its content are provided 'as is' and except to the extent required by law, without any warranties of any kind, whether express or implied, including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement, to the fullest extent permitted by law. The information on the website is for general information purposes only and does not constitute as advice.
We do not represent or warrant that the information and/or facilities contained in the website are accurate, complete or current, or that the website will be uninterrupted or error free, or that any defects in the website will be corrected or that the website or the server that makes the website available are free of viruses or any other harmful components. Except to the extent required by law, we do not make any warranties or representations regarding the use of the materials in the website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law.
We reserve the right to suspend or withdraw the whole or any part of the website at any time without notice and without incurring any liability.
This website may from time to time contain links to other websites or information provided by third parties. We make no warranties or representations about the accuracy or suitability of the information or links provided on this website, including information provided by third parties. You use the information and links at your own risk. We have no control over their individual content and make no representations or warranties as to any of the information appearing in relation to any linked websites. We do not recommend any products or services advertised on those websites. If you decide to access any third party website linked from our website, you do so at your own risk.
You must ensure that your access to this website is not illegal or prohibited by laws which apply to you.
You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.
You must not misuse our system or this website. Specifically, you must not hack into, circumvent security or otherwise disrupt the operation of our website. Furthermore, you must not undertake any activity which will place an unreasonable burden on our systems.
You agree to indemnify us and our respective officers, employees and agents against all actions, claims and demands which may be instituted against us arising out of your failure to comply with these terms and conditions.
Unless we agree otherwise in writing, you are provided with access to this website only for your personal use. You are authorised to print a copy of any information contained on this website for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission on sell information obtained from this website.
We do not currently require our users to register in order to access our website, but reserve the right to do so in the future. Should we implement a registration process we will of course commit to comply with any privacy legislation applicable at the time in respect of your user information.
Security of Information:
Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk.
Termination of Access:
Access to this website may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination.